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help you focus in on your area of concern, we have organized our FAQ page.
Getting Started
General questions
Technical Questions Is
this legal?
You should check with the local laws of
the area in which you live before playing poker online. PokerGameRoom.com does
not accept bets from residents in Canada and Costa Rica. How
do I download the Poker.com card room software?
You
have two options: Run
this program from it's current location Save
this program to disk -
You can save the setup file
to disk if you like. Just remember what folder you saved the file to. Once the
download is complete, run this file and the installation will commence. Follow
the prompts through the installation process. When complete, you will have a Poker.com
icon on your desktop. Click that icon to open the Poker.com Lobby window.
Please note that these web pages and those of our affiliates,
are the only ones we support for download. Software obtained anywhere else unless
explicitly mentioned here may be faulty and we don't assume responsibility for
the use of misuse of it. What
are the minimum system requirements to play? -
Windows
95/98/ME/2000 (Not recommended for NT4.0 or earlier) -
Download
Size: Approx. 5 Megabytes (30 minutes on a 56k modem) -
Pentium
120 computer with 16 MB RAM -
28.8k Modem -
Sound
card recommended but not required I
have the software installed. Now, how do I sign up so I can play?
Open the Poker.com Lobby window and on the tool bar across the top
of this window, click 'Account' and select 'Create a new account'. A new window
will open that allows you to enter in your information to register. It is important
that you are careful when choosing your username, as it cannot be changed. All
information must be accurate as it is used when processing real money transactions.
The information you provide here must exactly match the credit card information
your bank requires; this will eliminate problems later down the road when making
your deposits with us.
Once you have filled out this form, click 'Create
My Account'. If the information you provided is not adequate, you will be brought
back to the Account Creation page. There will be a message directing you to the
necessary changes.
Once accepted, another page will open telling you
that your account has been created. A welcome E-mail will be sent to the E-mail
address you provided. A verification code will be included in this E-mail that
is necessary to activate your user account. Activate
my user account?
The software, with the purpose of
ensuring that the E-mail address you provided is accurate, generates the verification
link code automatically. Once you receive this code by E-mail, click the link
contained in this E-mail. You will receive a confirmation page announcing the
acceptance of the code and you are ready for action.
If the code received
does not allow you to 'click' it, simply copy the complete link code into your
Internet browser and hit 'Enter'. This will perform the same function as mentioned
above and a conformation page announcing the acceptance of this code will be displayed. How
do I get chips to play?
When
your account is created, you are automatically credited with $5000 play money.
Should you run low of play money, go to the cashier through the Lobby and request
that more money be credited to your account.
If you would like to play
at a table for real money, information on the processing deposits and withdrawals
to your account at PokerGameRoom.com can be found on the
Real Money page. What
is the Minimum Buy-in?
The minimum is based on 10
times the small bet limit. An example; to sit at a $5/$10 table, the minimum buy-in
would be $50.00. $0.50/1.00 tables do not have a minimum buy-in. Top General
questions
How
do I see what games and tables are available for me to play at?
When the game lobby opens, you will see the table list for Texas Hold'em.
Currently we also offer Omaha, Omaha Hi-Lo, 7card Stud, 5card Stud and 1-on-1
tables. To see these table lists, simply click on the top of the menu and a drop
down menu will appear. Select the desired game type and that table list will be
displayed in the menu box. How
can I locate a player that might be playing in the Poker.com room at one
of the tables?
In the bottom right hand corner of
the Lobby window, a search feature exists. Enter the username of the player you
are trying to locate, and you will be taken to the table in which that player
is playing. If the player is currently not in the room, you will be informed of
their absence.
How does the
wait list work?
If the table you want to play at is
full, you can join the wait list from the lobby or from the table itself. You
will be added to the list and automatically notified in order when a seat is available.
How
does the wait list work when a table is empty?
If
no players are available to play a selected game, select the minimum number of
players you wish to play against. When a game with enough players is established,
you will automatically be notified. How
do I open a table from the Lobby?
Highlight the table
that you wish to open, either by single clicking on the table within the list
or by using the up and down arrow keys on your keyboard. Once the table you wish
to open is highlighted, double click the highlighted area or click the 'Start'
button below the table menu. The table window will open. Can
I sit down at an empty table?
Why not? It seems to
be that once somebody sits at an empty table, others soon follow. You probably
wont have much of a wait to start playing. Can
I view hand histories?
A unique number is given to
each hand played and is used to review the events when a player is questioning
a specific hand. Hand histories can be viewed by right clicking on the table and
selecting the "Previous Game Hand History" option. From the page that opens, enter
in the game number and click 'Look up'. You can only view a history for hands
that you participated in.
If you missed the hand number of the game in
question, make note of the hand currently being played and you can work back from
there within the Hand History page. If you feel that there is a legitimate error
in the hand being questioned, forward all information to support@Poker.com
for review. Can
I change my account information?
Once you have created
your account, changes to the information you provided can only be change by an
administrator. Send an E-mail to support@Poker.com.
Include your username along with the information that needs to be changed. I
would like to change my username.
Generally we do
not allow for usernames to be changed. If you have miss-spelled your username
or have another reason for wanting it switched, send a request to support@Poker.com.
Your request will be reviewed. What
does Avg Pot and Plrs/Flop mean in the table?
Avg
Pot represents the rolling 30-hand average pot. Plrs/Flop is shown as a percentage
representing the average number of players that are in the hand for the Flop. How
do I chat with the other players?
To chat with the
other players, simply type what you would like to say in the box in the bottom
left corner of the table window. You will see the text being entered and have
the ability to edit before you commit the text to be read by others at the table.
When you would like to submit the text to be viewed, simply hit the 'enter' key
and your text will appear in the chat box. You may chat with players at a table
that you are not sitting at. What
is the meaning of the shorthand that some players use in the chat?
As a shortcut, some players use acronyms to represent what they would like
to say. Some
other chat room symbols that come up: All
the chat at the table is bothersome. Can I do anything to stop it?
There are different levels to what is announced. Select the appropriate level
of the text you wish to view. How
can I be sure the game is fair?
Yes, the game is fair.
As with any game there will be times when you win and times when you lose. Sometimes
these will extend into streaks. All information that is offered on these pages
is put here to inform players of how the room operates and what measures are taken
to ensure the integrity of the games that are played at PokerGameRoom.com. Should
you, at any time have a question or concern on a topic that is covered here or
on any topic with regards to the operation of the poker card room, you can contact
the administrative staff at support@Poker.com.
What
kind of shuffling routine do you use? Great
measures have been taken to ensure that cards dealt are completely random. The
shuffling algorithms along with the random number generator have been designed
to create an unpredictable shuffle.
In addition, your down cards are
only ever known by you as the game is being played. The game server ‘deals’ them
to your computer alone, making it impossible for any other player to know your
cards as a hand is played. I
have followed the instructions for creating an account but have not yet received
my E-mail verification code, what should I do?
Occasionally,
our mail bot gets clogged and prevents the outgoing mail from departing on a timely
basis. Please send us an E-mail to support@Poker.com
indicating you have registered but have not received your verification code and
we will forward information on how to fix the problem immediately. NOTE: If you
can't communicate with us via E-mail, you can always call toll free, within the
US, at 1-877-817-PKER (7537).
What
happens if I get disconnected in the middle of a game?
It is important to understand how the software deals with disconnects in
the middle of a hand that you are involved in. Your hand is protected as per an
All In situation unless you do something to fold your hand. Please note that to
prevent this feature from being abused, there is a limit of All Ins over a 24
hour period and is set by the administrators. The All In counter is reset each
day at 12:00am EST. Folding of a hand will occur as a result of one of the following:
1. You leave the card room in the middle of a hand.
2. You exit the game using
the close box (i.e. clicking the X in top right hand corner of the screen).
3. You click the fold button, accidentally OR intentionally.
4. You are disconnected
from the game and re-enter the table before that hand has completed.
5. You
fail to act on your hand within 20 seconds, e.g. you "Time Out". What
happens when a hand is restarted?
Occasionally a hand
will appear to start, as indicated by the shuffle of the cards and the prompt
for the posting of the blinds, followed by a pause and the Dealer text indicating
that the "Hand Will Start Over". Player accounts will be unaffected
by incomplete hands as only completed hands are posted to their accounts. This
means that any blinds posted and bets made in an incomplete hand are not taken
from the players true account balance. What
is the rake?
Money is removed from each pot to pay
the house. Our variable rake structure is 5% of the pot size, max. $3.00, and
can be viewed here. How
can I see what the game actually looks like before I commit to buy-in?
Just download and install our software and register a Player's account. No
credit information is needed at this point. You will then be able to log in and
watch the action or play at a 'play money' table. If you have questions, go ahead
and utilize the chat line, however, for more detailed inquiries we request you
E-mail us at support@Poker.com. What
is done about collusion?
PokerGameRoom.com
has various methods of monitoring play at tables. Any player who is suspected
of collusion will be monitored more closely and should the card room administrators
believe that players are playing in collusion, the players in question will have
their accounts suspended immediately and permanently.
Click here
or more information on the security of the game I
enjoy the games offered at PokerGameRoom.com. Are there plans to develop and release
others?
Definitely. Tournaments and other poker variations
are in the works. To keep up to date on the future changes as they are implemented
– subscribe to Pokerman's Newsletter. Top Technical
Questions
I
keep getting disconnected or frozen. What is the problem?
Most frequently this is caused by an inconsistent Internet connection, which
is usually caused by some momentary hiccups on the Internet highway. Information
traveling between your computer and the game servers has a long trip and travels
through many computers along the way. If one of the links in the chain goes down,
your information may be lost or (usually) rerouted through another computer. Unfortunately,
in a real time interactive game such as ours, the delay while your information
is passed back and forth through the alternate connection can be enough to cause
our system to think you have left the game and drop the connection. Sometimes
your computer gets the message and you get an error message about being disconnected
from the game. Other times your computer knows nothing about this and it looks
like the game has stopped.
There are several tools built into Windows
to check the condition of your Internet connection. Use the following instructions
to use them. If you have difficulties interpreting the results send the results
to support@Poker.com along with
a description of the problems you're having and we'll tell you what they mean.
PING
Ping basically follows a packet of information from your computer
to its destination (in this case PokerGameRoom.com) and tells how long it takes
to get there. To use it go to MS-DOS prompt and type ping 64.39.38.166 and hit
the ENTER key. There is a short pause and then you get a number of lines of text
that read something like
Reply from 64.39.38.166: bytes=32 time=650ms
TTL=118
Each line is for one packet of data. You can ignore everything
except the time. If the time is over 900-1000 ms then your connection is not good.
You can expect a lot of lag and sometimes to be disconnected. The time varies
a bit. If one is high and the rest are low don't worry about it. You want to check
averages. Time-outs are bad. If you get "Destination Host Unreachable"
or "Request Timed Out" in every line, then there is a problem. It means
the Internet connection between your computer and our servers is down completely.
TRACERT
Tracert follows a packet to the destination through all
the computers that are in between. It gives a time to each computer. To use it
go to MS-DOS prompt and type tracert 64.39.38.166 and hit enter.
The
lines of output will look like this:
1 30 ms 20 ms 20 ms 24.64.3.193
2
31 ms 25 ms 30 ms 10.0.186.49
etc
The first line is the first computer,
second line the second computer etc. This is a bit tougher to interpret but basically
follow the first set of times in each line. The last column is the computer address.
In the first set of times you look for big jumps in the time taken (say from 30
ms to 500 ms or something like that). This identifies a bottleneck in the pipe
so to speak. Usually means a lot of traffic is going through, or it's just not
fast enough. If a computer is going down it will have a * instead of a time. The
* means timed out and is not good. That means your signal has to go a different
route and will take much longer.
I
keep getting an error message. What should I do?
PokerGameRoom.com
support will need the exact error message you are receiving and the details about
what was happening when you received it. Any and all information is helpful. Forward
this information to support@Poker.com.
I
have looked through your website for an answer to my question but my question
isn't covered here. Who should I contact?
support@Poker.com | 
